Frontgate Three-year Christmas Tree Warranty
All Frontgate Christmas Trees come with a limited three-year warranty. This covers factory installed lights, frames and foliage. (Please note: Warranty does not include decorative elements such as ornaments, sprays, ribbons or other accent items.)
Lighting issues can frequently be resolved with simple troubleshooting tactics. Please refer to the troubleshooting guide included with the merchandise or available online. (Please note: Warranty does not cover burned out bulbs or products that are damaged due to misuse or neglect or intentionally altered).
If you wish to file a warranty claim, please contact Customer Service at 888-263-9850. You may be asked to provide images of the defective part(s). These warranties apply to trees purchased after August 20, 2019. Warranty time period based on date of purchase.
For warranty information on trees purchased prior to August 20, 2019, please contact Customer Service at 888-263-9850.
For all items within the three-year warranty date with issues that cannot be resolved by troubleshooting:
- We may issue an exchange or replacement.
Note: Original item must be returned within 30 days. If not, customer will be billed for the full purchase price of the tree.
- Exchanges or replacements will be for the same tree or as close to the original tree design and purchase price as possible.
- We may issue a credit toward a replacement tree if we cannot resolve the issue with troubleshooting or a direct exchange or replacement.
All non-defective Christmas merchandise purchased after September 1 must be returned before December 23 or within 30 days of purchase (whichever occurs later).
Due to the seasonality of our holiday items, part and product availability can change rapidly during the months of November and December, and we will make every effort to find a solution.