Warranty

Outdoor Furniture

Worry-Free 10-Year Frame Warranty

Designed to be a part of your life for seasons to come, all Frontgate outdoor aluminum, teak and wicker furniture frames are backed by an industry-leading 10-year structural warranty for residential use. We also offer a two-year warranty on cushion fabric and cast aluminum, stainless, wicker and teak finishes. Warranties for fabric, finish and frame exclude normal wear and tear and require that furniture was properly maintained as outlined in care instructions.

Christmas Tree

Three-Year Christmas Tree Warranty

All Frontgate Christmas Trees come with a limited three-year warranty. This covers factory installed lights, frames and foliage. (Please note: Warranty does not include decorative elements such as ornaments, sprays, ribbons or other accent items.)

Lighting issues can frequently be resolved with simple troubleshooting tactics. Please refer to the troubleshooting guide included with the merchandise or available online. (Please note: Warranty does not cover burned out bulbs or products that are damaged due to misuse or neglect or intentionally altered).

If you wish to file a warranty claim, please contact Customer Service at 888-263-9850. You may be asked to provide images of the defective part(s). These warranties apply to trees purchased after August 20, 2019. Warranty time period based on date of purchase.

For all items within the three-year warranty date with issues that cannot be resolved by troubleshooting:

• We may issue an exchange or replacement.
  Note: Original item must be returned within 30 days. If not, customer will be billed for the full purchase price of the tree.
• Exchanges or replacements will be for the same tree or as close to the original tree design and purchase price as possible.
• We may issue a credit toward a replacement tree if we cannot resolve the issue with troubleshooting or a direct exchange or replacement.

All non-defective Christmas merchandise purchased after September 1 must be returned before December 23 or within 30 days of purchase (whichever occurs later).

Due to the seasonality of our holiday items, part and product availability can change rapidly during the months of November and December, and we will make every effort to find a solution.

Accent Series (Indoor)

Worry-Free 10-Year Frame Warranty

Designed to be a part of your life for years to come, all Frontgate kiln-dried hardwood sofa, sectional, accent chair and chaise frames are backed by an exceptional 10-year structural frame warranty. We also offer a 1-year warranty on cushion leather and fabric. Warranties exclude normal wear and tear and require that furniture was properly maintained as outlined in care instructions.

Premium Upholstery Series (Indoor)

Customer Limited Warranty: Premium Upholstery Series

Product: Frontgate warrants Premium Upholstery Series product for one year from the date of invoice against defects in workmanship when put to ordinary use. This warranty does not cover damage or injury caused by unreasonable or abusive use, failure to provide necessary or reasonable care, accident, alteration, tampering or negligence.

Frames/Springs/Seat Cores: Frontgate guarantees frames, springs and seat cushion cores for the life of the Premium Upholstery Series product. If those components do not perform as expected under “normal conditions,” these items will be repaired or replaced at no charge once our staff has determined “liability.” This service policy extends solely to the original retail customer.*Shipping charges to provide what we need to manufacture replacement cores will be the consumer’s responsibility.

Fabrics: Frontgate does not guarantee and will not assume responsibility for colorfastness or the wearing qualities of any Premium Upholstery Series fabric. Any adjustment made will depend on the fabric manufacturer’s willingness to stand behind their product. We cannot be responsible for color variations beyond a reasonable commercial match. If an exact color match is required, a cutting of the fabric (for color and a photo for pattern match) or leather must be submitted with your order. Frontgate will not be responsible for fabric that has been treated with a stain-repellent finish by the customer. Frontgate works with fabric mills from around the world. When selecting textiles for our upholstery line, we only purchase fabrics that pass stringent industry standards. Oftentimes fabrics have inherent characteristics that are part of their uniqueness, such as color variation, slubs, or natural fiber contents. Most woven fabrics will show wear due to friction from use. Pilling, the formation of little balls of fuzz on the surface of fabric, can occur with normal use. The occurrence of pilling depends on several factors, including the type of fiber, the weave, the construction of the fabric itself, and the type of application the fabric receives. We make every effort to test for wearability and to identify fabrics that may pill excessively, however; some fabrics will pill more than others depending on their use. We cannot determine what type of application will produce pilling. In addition, we cannot control the wear our furniture will receive in the home.

COM Fabrics/COL Leather: Once a COM fabric is inspected and accepted, Frontgate assumes no responsibilities for its overall performance, flammability, durability, colorfastness, or any other quality issues after upholstered on a Frontgate product. *Frontgate reserves the right to refuse any material not suitable for upholstery sent in to be used as COM (Customer’s Own Material).

Mechanisms: Reclining and sleeper mechanisms are fully guaranteed under normal use and care. We will unconditionally guarantee against any defective mechanism hardware during the useful life span of the product. This service policy extends solely to the original retail customer. First year of purchase: Frontgate will replace defective parts of inner mechanisms and pay installation costs up to $150. Within 5 Years the inner mechanism will be replaced by Frontgate, but freight and installation costs are not included. After 5 years, the inner mechanism may continue to be serviced, but Frontgate reserves the right to charge for repair or replacement of any mechanism after careful analysis of the product and problem experiences.